How to create email mailboxes and set passwords Print

You can add new email addresses and change passwords yourself from your account on this portal.

Open your email service

1. Log in to your account.
2. Go to Services and click your Professional Email (OX App Suite) service.
3. Click Manage (or Manage Email Accounts). You'll see the email addresses on your domain, with connection details underneath.

Create a new mailbox

1. Click Create User.
2. Fill in the email address, the person's name and a password.
3. Click Add. The mailbox is ready to use straight away.

Each mailbox counts towards your plan. If you've used all your mailboxes, you can add more from the same page or by contacting us.

Change a password

1. Click the mailbox in the list.
2. Click Set Password.
3. Type a new password twice, or click Generate to create a strong one.
4. Save. Remember to update the password on every phone and computer that uses this mailbox.

Change a display name

Click Manage Account on the mailbox to change the Display Name, First Name and Last Name. The display name is what people see when you email them.

Need another address but not another mailbox?

If you just want a second address, such as sales@ or info@, delivered to an existing inbox, use an alias instead. It doesn't use up a mailbox. See How to add an email alias.

Need a hand?

We're happy to help you get set up. Open a support ticket or call us on 01384 387 025.